With the improvement of living standards and changes in consumer attitudes, private custom furniture has become more and more active, and complaints have also increased. In the spring, there are more and more users of custom furniture. The “12315†command center of Sanmenxia Industrial and Commercial Bureau recently issued a consumer warning to remind consumers to be cautious when customizing furniture and avoid falling into the consumption trap.
Zhang Qian, a staff member of the center, analyzed that the disputes arising from private custom furniture were mainly due to lack of communication between buyers and sellers and imperfect contract terms. In this regard, consumers should pay attention to the following five aspects, so as to avoid falling into the consumption trap:
First, consumers should choose a company with strong strength and high credibility when customizing furniture. To shop around, don't be tempted to cheaper to some small manufacturers and small workshops, so as not to order inferior products. Second, the communication details should be written into the contract. Consumers should fully communicate with the merchants in terms of the style, style and materials of the custom furniture. Specific details should be clearly stated in the form of words on the contract. Third, clear pricing methods. The algorithm for confirming the amount of materials used before the consumer pays the deposit, including the area of ​​the materials used, the internal structure of the furniture, the quantity and price of the hardware, etc. If there is a part of the production process that changes with the expected plan, what kind of calculation method will be used If you withdraw less, you must have a detailed list attached to the contract. 4. Indicate the delivery date. The delivery date shall be clearly stated in the contract, paying attention to the agreement on the liability for breach of contract and the calculation of the claim for liquidated damages arising therefrom. Fifth, check the quality inspection report. Customized furniture To ensure the safety and environmental protection of the materials used, consumers should require the merchant to issue a quality inspection report on the relevant materials.
"Consumers must keep relevant invoices, three-package cards, warranty certificates and other relevant documents in order to protect their rights in the future." Zhang Qian said that in the event of a consumer dispute, consumers can first negotiate with the operator, and the consultation can not hold the consumption certificate to the business. Department complaints can also be directly brought before the court. (Source: Sanmenxia Daily)
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